Clean the contacts inside the printer.Try using an alcohol-based cleaning solution or cartridge flush to remove any dirt or residue trapped in the contacts. Please make sure the gold contacts on the chip are clean by wiping them down with a lint-free cloth. First, to remedy this problem, remove the problematic ink cartridge from the printer and find its chip. One of the common causes of a “Cartridge Problem” message is a dirty or damaged gold contact on the cartridge’s electronic chip. ![]() ![]() Try following any of the three potential solutions to common ink cartridge problems below. And more often than not, the problems are easy and require simple fixes that you can do independently. Although there are numerous ways to deal with this problem, most of the solution lies on your ink cartridges.
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